MBA • CSM • 22× Salesforce Certified
Forward Deployed Engineer Lead & Sr. AI Architect at Salesforce. Building the future of enterprise AI with Agentforce.
About Me
I'm a 21× certified Salesforce Architect with 9+ years of experience implementing enterprise solutions for Fortune 500 companies across Media & Entertainment, Tech, Insurance, Financial Services, and Business Services.
Specialized in cross-cloud solutions leveraging Omnistudio, Flow, Agent and Prompt Builder, and Experience Cloud. I act as the liaison between business process and technical functionality — translating complex challenges into clear AI strategies that deliver measurable impact.
Beyond architecture, I serve as an Adjunct Instructor at the University at Buffalo School of Management, sharing the knowledge that has defined my career.
Guiding organizations through AI readiness, responsible AI, and Agentforce adoption
Cross-cloud Salesforce solutions for roadmapping, solution design, and delivery
Teaching at University at Buffalo School of Management since 2018
Buffalo–Niagara Falls Area, serving clients nationally
Career
Salesforce
Lead Forward Deployed Engineer, Deployment Strategist (Sr. Manager)
October 2025 – Present
Leading successful adoption of AI-powered Agentforce solutions for key enterprise customers. Serving as primary advisor for deployments, building trusted relationships with senior leaders, and guiding organizations through AI readiness, responsible AI practices, and change management. Facilitating agent design and jobs-to-be-done workshops to align stakeholders and enable sustainable AI adoption. Acting as the critical feedback loop between customers and Salesforce product teams to shape the Agentforce roadmap.
Salesforce
Sr. Solution Architect
February 2024 – Present
Delivering complex cross-cloud Salesforce architectures with a focus on AI-powered automation, experience design, and scalable enterprise solutions.
Salesforce
Solution Architect
October 2020 – February 2024 • 3 yrs 5 mos
Designed and delivered enterprise Salesforce solutions spanning Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud for Fortune 500 clients.
University at Buffalo School of Management
Adjunct Instructor
August 2018 – Present • 7+ years
Teaching at the MBA and undergraduate level, bringing real-world Salesforce and data analytics expertise into the classroom.
NeuraFlash
Salesforce Solution Architect — Quote to Cash Lead
2020 – 2021 • 1 year
Specialized in CPQ and Quote to Cash implementations as a solution architect at a leading Salesforce partner.
Crowe
Sr. Salesforce Consultant
2019 – 2020 • 1 year
Delivered Salesforce consulting engagements following SparkOrange's acquisition by Crowe — a top-10 public accounting and consulting firm.
Huron
Salesforce Consultant / Analyst
January 2017 – April 2019 • 2 yrs 4 mos
Progressed from Analyst to Consultant at Huron, building a foundation in enterprise Salesforce implementations across regulated industries.
e:solutions Group
Salesforce Associate Consultant
2015 – 2017 • 2 years
Began Salesforce consulting career at Benissimo (Salesforce Partner), which was acquired by e:Solutions CRM.
Expertise
Credentials
Academic Background
University at Buffalo School of Management — SUNY
Master of Business Administration (MBA)
Data Analytics & Consulting
University at Buffalo — SUNY
Bachelor of Science (BS)
Business Administration & Management
Get in Touch
Interested in AI strategy, Salesforce architecture, or speaking engagements? Reach out via LinkedIn or email.